FAQ’s

Most frequently asked questions

Placing an order

We accept visa and Mastercard payments via Ozow payment gateway and EFT.

To serve you better, we start processing your order as soon as it’s placed. we are unable to change or cancel orders once they are made. if you made an error at checkout, please reach out to info@houseofdidie.co.za for help.

All pricing on houseofdidie.co.za is shown in South African Rand (ZAR). please note, the final checkout price is also reflected in South African Rand (ZAR).

Order status

We’ll send tracking information to the email you gave us as soon as your order goes out. please allow up to 48 hours for your tracking information to update.

International orders may take up to 2 weeks from the ship date to be delivered.

If your order is taking longer than expected, please email info@houseofdidie.co.za and we’ll check its status. We know it’s important, and we’re on it.

After you make a purchase, you’ll receive an email confirming that your order has been received and is processing. we’ll send tracking information to the email you gave us as soon as your order goes out. please allow up to 48 hours for your tracking information to update.

if your order is taking longer than expected, please email info@houseofdidie.co.za and we’ll check its status. we know it’s important, and we’re on it.

Shipping & Returns

Yes, we offer free standard shipping for all RSA orders over R179. Free shipping is based on your order total after promotional discounts have been applied and before shipping charges, taxes, etc.

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While we do everything we can to prevent this, sometimes an item can be damaged in transit. if you receive a damaged or defective product, please report it within 30 days of delivery. please contact info@houseofdidie.co.za and provide a photo of the damaged or defective product along with a copy of the packing slip or order number. if the product is deemed defective, House of Didie will replace the product at no additional charge.

Purchases made on our website may be returned up to 30 days after confirmed delivery for a refund in the original form of payment. sorry, we cannot refund the cost of shipping. please contact info@houseofdidie.co.za to initiate a return.

Contact

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